RecruGate ("Platform") is a digital SaaS (Software as a Service) platform providing AI-powered recruitment, candidate pool, and interview management services for employers. The refund and cancellation terms applicable to subscription and service purchases made through our Platform are specified below. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1. Subscription Cancellation and Automatic Renewal

• Cancellation Right: Employer users can cancel their active subscriptions at any time via the RecruGate account panel or by contacting us at help@recrugate.com.
• Continuity of Service: When a subscription is cancelled, you may continue to use the platform with full authorization until the end of the paid billing period/term.
• Future Periods: Cancellation prevents automatic renewal (recurring billing) charges from your card in the subsequent billing period.

2. Refund Terms and Right of Withdrawal

Since RecruGate provides a digital B2B software service (SaaS) and accounts are granted instant digital access, as a general rule, no refunds are issued for completed subscription payments.

However, refund requests may exceptionally be reviewed and approved under the following conditions:

• Duplicate Payment: Multiple charges for the same period due to a system or payment infrastructure error.
• Critical Technical Issues: Platform-originated critical technical disruptions lasting longer than 48 hours that completely prevent usage of the service, where the issue cannot be resolved by the RecruGate technical team.

3. Non-Refundable Cases

No refunds or reimbursements will be issued in the following cases:

• The user has never used or minimally used the platform (Subscription responsibility belongs to the user).
• Internal company strategy changes or cancellation of hiring plans.
• Account restrictions or closure due to violation of Terms of Service.

4. Refund Request Process and Timeline

Refund requests must be submitted with justification to help@recrugate.com within a maximum of 14 days from the payment date.

Your request will be reviewed by our support team and finance department. If the refund is approved, your payment will be refunded to your original payment method (credit card, etc.) via our payment infrastructure provider.

Depending on your bank's processes, it generally takes 5 to 10 business days for the refund to reflect in your account.

5. Contact Us

For any questions or requests regarding refunds, cancellations, or billing, you can reach us at:

• Email: help@recrugate.com
• Web: https://www.recrugate.com